Terms & Conditions

Returns

We will refund in full (including delivery) goods returned within 28 days of receipt in respect of faulty materials or manufacture. Refunds will only be given after items are received and inspected. No refunds will be given in respect of damage caused by misuse or wear and tear. This does not affect your statutory rights.

For refunds in respect of perfect goods, upon receipt and inspection we will refund the full value of the [unworn] item, not including the delivery charge, within 7 days of original receipt of order.

We recommend you use a recorded delivery method for proof of delivery.

Return To: Pretend To Bee, Grove House, Lanthwaite Road, Clifton, Nottingham NG11 8LD and Please enclose details of your order number, name, address and reason for return.

Cancellations

All cancellations must be received in writing, via E-Mail, or by telephone, before despatch of your goods.

Under Delivery

In the unlikely event that an order has been short delivered, you must notify us either by Telephone or E-Mail within 24 hours of receiving your goods, after which time we cannot guarantee fulfilment of your order.

Privacy and Security

We will only use the private information collected from you for the purposes of processing your order and keeping you up to date with new products, developments and special offers. We will never disclose your personal details to third parties. Please contact us if you wish your details removing from our mailing list.

Pretend To Bee is a Trademark Registered by GSC Ltd, Nottingham, UK.