How To Order

Do I need to create an online account to place my order?

No, we like to make your shopping experience as simple as possible.

Can I place my order over the phone?

If you would prefer to speak with a member of our customer service team to help you place your order, please phone on 0115 9847838 Monday 9am to Friday 1pm or request a callback.

Can I change my order?

Contact us before the cut off (3pm) on the same day to change your order. If you contact us via email we cannot guarantee a response.

Can I pre-order an out of stock item?

You can. Just send us an email and we can give you an estimated date of availability.

What happens if the product I've ordered isn't in stock?

We will contact you to either change your item or give a full refund.

I haven't received an email confirmation for my order.

Email or telephone us to ensure we have your order.

Will I get an order confirmation?

You will receive automated email confirmation of your order.

My Promotional/Discount code did not work - what do I do?

Check the CAPS are correct and their are no spaces. Otherwise it may have expired. Unfortunately our discount codes are only available online.

Are there any products you don't ship internationally?

​We may contact you in the case of heavy items as there may be a supplementary delivery charge.